Privacy Policy

1. Information We Collect

At Akrta ("we," "us," or "our"), we collect information that you provide directly to us when you:

• Fill out contact forms on our website
• Subscribe to our newsletter
• Schedule consultations or meetings
• Use our AI-powered chatbot on the website
• Communicate with us via email or other channels

This information may include:

• Name and contact information (email address, phone number)
• Company name and job title
• Information about your business needs and requirements
• Conversation transcripts from our AI chatbot, including all messages you send and responses generated
• Any other information you choose to provide

2. How We Use Your Information

We use the information we collect to:

• Respond to your inquiries and provide customer support
• Schedule and conduct consultations
• Generate AI-powered responses in our chatbot to assist with your questions
• Review chatbot conversation transcripts to follow up on your inquiries and improve service quality
• Send you newsletters and marketing communications (with your consent)
• Improve our services and website
• Comply with legal obligations
• Analyze usage patterns and trends

3. Information Sharing and Disclosure

We do not sell, trade, or rent your personal information to third parties. We may share your information only in the following circumstances:

• Service Providers: With trusted third-party service providers who assist us in operating our website and conducting our business (e.g., email service providers, analytics providers)
• Legal Requirements: When required by law or to protect our rights, property, or safety
• Business Transfers: In connection with any merger, sale of company assets, or acquisition

4. Data Security

We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. However, no method of transmission over the Internet or electronic storage is 100% secure.

5. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to analyze website traffic and improve user experience. We use Vercel Analytics to collect anonymized usage data. You can control cookies through your browser settings.

6. Third-Party Services

Our website may contain links to third-party websites or services. We use the following third-party services:

• Zoho Bookings: For scheduling consultations
• Google Gemini API: For powering our AI chatbot. Your chatbot messages are sent to Google's servers to generate responses. Google's use of this data is governed by their Gemini API Terms of Service
• Supabase: For secure storage of chatbot conversation data and user information
• Vercel Analytics: For website analytics
• Email Service Providers: For sending newsletters, communications, and chatbot conversation summaries to our team

These third parties have their own privacy policies, and we are not responsible for their practices.

7. Your Rights

You have the right to:

• Access the personal information we hold about you
• Request correction of inaccurate information
• Request deletion of your personal information
• Object to or restrict certain processing of your information
• Withdraw consent for marketing communications at any time

8. AI Chatbot

Our website features an AI-powered chatbot to help answer your questions about our services. When you use the chatbot:

• We collect your name, email address, and optionally your company name before the conversation begins
• Your messages are sent to Google's Gemini API to generate AI-powered responses
• The full conversation transcript (your messages and the AI's responses) is stored in our database
• A summary of the conversation and the full transcript are emailed to our sales team for review and follow-up
• Conversation data is saved automatically, including if you close the chat window or leave the page

The AI chatbot provides automated responses based on publicly available information about our services. Responses are generated by a third-party AI model and may not always be accurate or complete. The chatbot is not a substitute for professional advice, and you should not rely solely on its responses for making business decisions.

You may request deletion of your chatbot conversation data at any time by contacting us at sales@akrta.com.

9. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required by law.

10. International Data Transfers

Your information may be transferred to and processed in countries other than your country of residence. We ensure appropriate safeguards are in place to protect your information in accordance with this Privacy Policy.

11. Children's Privacy

Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children.

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last Updated" date.

13. Contact Us

If you have any questions about this Privacy Policy or our privacy practices, please contact us at: